Warranty & Repair Policies

Hardware Warranty

ExtractCraft warrants against defects in materials and workmanship for a period of one (1) year from the date the hardware product is shipped to the customer. This limited warranty is void if the product's failure has resulted from accident, abuse, misapplication, modification, improper calibration by the customer, use of an improper hardware or software key, or unauthorized maintenance or repair. Hazards such as lightning, flood, exceeding voltage specifications, or customer abuse are not covered under warranty. For additional information, customers should consult the Terms and Conditions of Sale.